Effortless Returns and Exchanges

For U.S. orders:

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. 

For Canadian orders:

Orders in new and unworn condition may be returned for a refund within 14 days of delivery. Exchanges are available within 30 days of delivery.

For international orders:

International orders (outside the U.S. and Canada) are final sale and not eligible for return or exchange

For additional details, please visit our Help Center or reach out to our team at help@margauxny.com.

To be eligible for return, items must be:

• Unworn and unaltered
  
• In resellable condition
  
• Returned in their original packaging

Footwear must be in pristine condition and may only show minimal signs consistent with a careful indoor try-on.

Final Sale items are not eligible for return, store credit, or exchange.

We reserve the right to decline returns that do not meet these requirements.

Returns are processed once received at our warehouse and typically take 5–10 business days to complete.

Refunds are issued to your original form of payment and may take an additional 3–5 business days to appear, depending on your financial institution. Store credit is issued via email once finalized.

Exchanges begin processing once your return shipment is in transit. Once processed, your new pair will ship within 1–2 business days and typically arrives within 5–10 business days.

For US customers only: Before placing your order, you’ll have the option to add Return Protection for $3.98. This covers your return shipping and qualifies you for free returns and unlimited exchanges on your order.

If you do not purchase Return Protection, you can still return or exchange your order for a flat-rate $11 fee.

Certain items, like socks and hosiery are final sale and not eligible for a return or exchange.

All products purchased during our Archive Sale and in-person Sample Sale are final sale. 

Custom orders, including bridal shoes ordered through our Atelier, are final sale and not eligible for return or exchange.