Effortless Returns and Exchanges

Orders placed between November 15 and December 31 can be returned through January 15, 2026.

Holiday Shipping Cutoffs (for delivery by December 24):

• Overnight: Order by December 22
• 2-Day: Order by December 19
• 3-Day: Order by December 18
• Ground: Order by December 12

We recommend placing your order as early as possible to ensure timely delivery during this busy season.

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. For extended holiday returns, orders placed between November 15 and December 31 can be returned through January 15, 2026.

To start a return, please visit our returns portal.

For US customers only: Before placing your order, you’ll have the option to add Return Protection for $3.98. This covers your return shipping and qualifies you for free returns and unlimited exchanges on your order.

If you do not purchase Return Protection, you can still return or exchange your order for a flat-rate $11 fee.

You can drop off your return at a Happy Returns location (see locations here) or print a return label to ship via USPS. 

• Happy Returns drop-off: Refunds or exchanges are initiated immediately.
• USPS label: Returns process once received at our warehouse; exchanges arrive within 5–10 business days from reshipment.

If returned pairs are found to be damaged or worn and are unsellable, you may choose to have them returned to you or incur a 30% restocking fee.

Update as of November 12, 2025

Due to recent changes to U.S. customs regulations, returning international orders has become increasingly costly and complex. To ensure a smoother experience, all international orders outside the U.S. and Canada are final sale.

Canadian customers may still initiate returns through our returns portal, where return shipping costs and options will be provided.
For sizing or fit questions before placing an order, our Customer Experience team is happy to help —you can reach us anytime at help@margauxny.com.

Certain items, like socks and hosiery are final sale and not eligible for a return or exchange.

All products purchased during our Archive Sale and in-person Sample Sale are final sale. Custom orders, including bridal shoes ordered through our Atelier, are final sale and not eligible for return or exchange.