Orders placed during our Black Friday sale are still eligible for return or exchange. We are currently offering an extended return window for the holiday season. Orders placed between November 15 and December 31 are eligible to be returned or exchanged until January 15.

Before placing your order, you will have the option to pay a $3.98 return protection fee to qualify for free  returns and unlimited exchanges on your order.

If you do not purchase return protection through Loop, you can still return or exchange your order for a flat $11 fee.

You have the option to drop off your return at a physical Happy Returns location near you (see locations here) or to print a return label and drop off your return at a USPS or FedEx near you. Returning via Happy Returns will result in a refund or exchange being initiated immediately; all returns or exchanges sent in with a USPS or FedEx label will process upon delivery of your order to our warehouse. Exchanges will arrive within 5-10 business days from reshipment.

We are revamping our returns experience for international customers. In the meantime, we ask that you initiate the return process via our customer care team by emailing help@margauxny.com.

We've created our own US-to-European size conversion chart that can be used for any silhouette in our collection. You can find this on our Find Your Fit page as well as each individual product page. 

We recommend looking for your US size first—given conversions vary from brand to brand, the EU size you’ve ordered from another brand might not be the best fit in our shoes. If you're unsure which size to select, or if you oscillate between sizes, please refer to our size FAQs on each product page for quick tips and guidance. 

In terms of width, Medium is considered standard and is a great starting point if you’re unsure of which width you prefer. Narrow will be more narrow throughout the entirety of the shoes, so we recommend that if you generally find your shoes gap or rub in standard widths. Wide is made on a combination last, so the toe box is made wider, while the heel maintains a Medium width. It’s a great option if you prefer a roomier fit, need a bit wiggle room around your metatarsal, or if you have a bunion!

For sizing guidance on a particular style, please see the FAQs on each individual product page or reach out to our customer care team at help@margauxny.com.

Our team is working hard to send out all in-stock orders within 1-2 business days of the order being placed. If your order is on preorder, please refer to the estimated ship date listed on the product detail page and your order confirmation email.

If you need to receive an order quicker than our standard shipping rate (5-10 business days for US orders), we recommend selecting an express shipping option at checkout. We offer FedEx 3-day (3 business days), 2-day (2 business days), and overnight (1 business day) options. 

At this time, we are not planning on adding any additional products or increasing discounts throughout the sale.