Get in Touch
We’re available by email, text, and chat Monday-Friday, 9 a.m. - 5 p.m. Eastern Time. Plus, book a virtual fit session for personalized fit tips and more.
Where can I shop Margaux?
We take pride in our direct-to-consumer approach. As a small (but mighty!) team, it's how we can offer the highest quality products at accessible prices—and provide high-touch customer service throughout your shopping experience. Shop the full collection here on our website, and sign up for email and be the first to know about upcoming pop-ups, special events, and more.
How do I care for my Margaux shoes?
We source our materials and components from the best suppliers in the business. Care varies by product and material, so be sure to check out the individual product pages for specific care recommendations. Our suedes, sourced from Italy and Germany, are best cared for with regular cleaning using a suede brush and cleaning/protectant spray. Our Italian nappa and calf leathers are best cared for with spot cleaning and maintenance with a quality leather lotion. For more specific product and care recommendations, contact our customer care team by text, chat, or email—and refer to the individual product pages for specific care tips.
How do you ensure a quality product?
Quality starts with craftsmanship and materials, and is a central to every decision we make in designing and engineering our products. We work closely with our factory team in Spain—visiting several times a year—to select the highest-quality materials and engineer beautiful but durable products.
How do I get in touch for press inquiries?
Please send all press and partnership inquiries to email@example.com—we'd love to hear from you.
What is your return and exchange policy?
All orders in new and unworn condition can be returned for a refund or exchange within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. To start a return, please visit our returns portal.
Options exist to drop off your return at no cost to you at a physical Happy Returns location near you (see locations via the above link) or to print a FedEx return label with a $9.95 return restocking fee. The physical drop-off location will result in a refund or exchange being initiated immediately; all returns or exchanges sent in with a FedEx label will begin processing once your shipment is scanned by the carrier.
Exchanges will be shipped via FedEx SmartPost and will arrive within 5-7 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you or incur a 30% restocking fee.
For Canadian orders, we offer free exchanges and returns for store credit. For all returns sent back for a refund, a $20 fee will be deducted from the refund total to cover the cost of the return shipping. You can also use the Happy Returns link shared above to initiate your return, and you will be provided a FedEx label to use.
For all orders shipped outside of the US and Canada, we do ask that you cover the cost of the return, and we will issue a refund for the returned items once they reach our warehouse. To initiate that process, please contact our team at firstname.lastname@example.org.
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