Extended Holiday Return Window: Orders placed between November 15 and December 31 are eligible to be returned or exchanged until January 15.

All orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. To start a return, please visit our returns portal.

Certain items, like socks and hosiery are final sale and not eligible for a return or exchange.
All products purchased during our Archive Sale and in-person Sample Sale are final sale. Custom orders, including bridal shoes ordered through our Atelier, are final sale and not eligible for return or exchange.

For Canadian orders, we offer free exchanges and returns for store credit. If you would prefer to return for a refund back to your original payment method, you will incur a $20 restocking fee.

For all other international returns, please reach out tohelp@margauxny.comfor assistance. While international orders are not final sale, we do request that customers cover return shipping costs on any international returns. Once your return reaches our warehouse, we will issue a refund for the cost of the item. Please note that we cannot issue refunds for shipping, duties, or taxes at this time.

We’re making it easier than ever to find your size and have standardized our EU-to-US size conversion chart across our entire collection, meaning you should take the same size in any of our silhouettes. We recommend ordering based on your usual US size. 

If our team has any alternate recommendation based on that particular style’s fit, we list our fit suggestion above the size options on the product detail page. 

In terms of width, Medium is considered standard and is a great starting point if you’re unsure of which width you prefer. Narrow will be more narrow throughout the entirety of the shoes, so we recommend that if you generally find your shoes gap or rub in standard widths. Wide is made on a combination last, so the toe box is made wider, while the heel maintains a Medium width. It’s a great option if you prefer a roomier fit, need a bit wiggle room around your metatarsal, or if you have a bunion!

Our team is working hard to send out all in-stock orders within 48 business hours of the order being placed. If your order is out of stock, please refer to the estimated ship date listed on your confirmation email and the product detail page. 

If you need to receive an order quicker than our standard shipping rate (7-10 business days), we recommend selecting an express shipping option at checkout. We offer 3-day, 2-day, and overnight options. Please note that these refer to business days, so the package will not travel over the weekend.