Track your Order

Simply enter your order number above to see the latest updates on your order’s journey.

Your order number can be found in your confirmation email. If you’re having trouble locating it, please send us a note via email, chat, or text. We'd be happy to help you find it!

If your order is in-stock and ready to ship, you can expect to receiving tracking details in 1-2 business days. If your order is a preorder, then you can find the expected ship date on your confirmation email. As soon as your order is on its way, we’ll send a shipping confirmation email with tracking details.

We’re happy to help if your order hasn’t shipped yet. Please reach out via email, chat, or text as soon as possible, and we’ll do our best to accommodate.

It may take 24-48 hours for tracking details to update once your order has shipped. If your tracking hasn’t updated beyond this window, please reach out via email, chat, or text so we can look into this for you.

First, check with neighbors or your building management to see if they accepted the package on your behalf. If it’s still missing, we kindly ask that you wait 3 business days to see if it turns up. If it doesn't, please reach out via email, chat, or text for assistance.

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. Please note certain products are Final Sale. This includes socks and hosiery, orders placed during our Archive Sale, and Bridal Atelier orders.

To request a return or exchange, please visit our returns portal linked here.

Before placing your order, you will have the option to pay a $3.98 return protection fee to qualify for free returns and unlimited exchanges on your order. If you do not purchase return protection through Loop, you can still use our return portal to purchase a return shipping label or drop off your return at a convenient Happy Returns location for a flat $11 fee.

You have the option to drop off your return at a physical Happy Returns location near you (see locations here) or to print a return label and drop off your return at a USPS or FedEx near you. Returning via Happy Returns will result in a refund or exchange being initiated immediately; all returns or exchanges sent in with a USPS or FedEx label will process upon delivery of your order to our warehouse. Exchanges will arrive within 5-10 business days from reshipment.

For international orders, we ask that you initiate the return process via our customer care team by emailing help@margauxny.com.