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The Studio

An intimate, by-appointment shopping
experience at our Chelsea headquarters.
An intimate, by-appointment shopping experience at our Chelsea headquarters.

37 W 20th STREET

Suite 1206

New York, NY

Schedule an appointment to meet our fit specialists and experience our full range of silhouettes.

Find us on the top floor of our pre-war building, near the corner of 20th and 6th.

HOURS

Monday through Thursday 12 PM to 6 PM.

Visit by appointment only.

37 W 20th STREET

Suite 1206

New York, NY

Schedule an appointment to meet our fit specialists and experience our full range of silhouettes.

Find us on the top floor of our pre-war building, near the corner of 20th and 6th.

HOURS

Monday through Thursday 12 PM to 6 PM.

Visit by appointment only.

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Return Policy

Standard orders: Unworn standard-sized shoes can be returned for a refund within 30 days of purchase, minus a return shipping and handling fee of $9.95. We offer free exchanges on unworn standard-sized shoes, also within 30 days of purchase. You can request a return or exchange by visiting our returns portal here. Once your items have been received and inspected by our warehouse, we'll issue your refund. Please allow 7-10 days for the refund to appear on your card statement. If you have requested an exchange, we will do our very best to process your exchange within three business days of receiving the return package to our warehouse. Exchanges will be shipped via DHL, and will arrive within 5-7 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you, or incur a 30% restocking fee.

Custom orders: While custom orders cannot be returned for a refund, we will guarantee the perfect fit. If you have questions about how your new custom shoes fit or feel, please contact customer service. Remember, 88% of women are wearing the wrong shoe size. If you’ve been wearing ill-fitting shoes, your custom Margaux ballerinas may feel a bit odd at first. We encourage you to give your feet a chance to get used to them! That said, custom pairs will occasionally need adjustments to the fit, which we will gladly make at no additional expense to you. To request an adjustment, please contact customer service and we will coordinate the adjustment of your pair. To ensure timely service, all adjustment requests must be received within 30 days of delivery.

Fitting kits, gift boxes, suede care kits, and cotton totes are considered final-sale and cannot be returned for a refund.

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